Privacy Policy
This Privacy Policy outlines our commitment at Biofueled in protecting the privacy of personal information provided to us, or collected by us, through our website located biofueled.com.au, our mobile application, in person, or online via telehealth.
privacy policy
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Important message
If you do not consent to us collecting, handling or using you Personal Information in accordance with this Privacy Policy, you should not use this Website. We can be contacted via info.biofueled@gmail.com with any questions about the application and scope of this Privacy Policy.
This Privacy Policy sets out how we collect, handle and use Personal Information in connection with our operation of the Website. The Privacy Policy should be read in conjunction with the Terms and Conditions for the Website.
1. Personal Information
We are committed to protecting the privacy of personal information provided to us. The types of personal information we may collect include:
Your name
Contact details including email address, mailing address, home address, mobile or telephone number
Age, date of birth
Credit card or payment details through our third-party processor (Square-up)
Information you provide to us through customer surveys; health assessment questionnaires; directly or indirectly through the use of our platforms, associated applications and social media accounts
Information about your racial or ethnic origin, religious beliefs or affiliations or philosophical beliefs (“Sensitive Information”);
Information or an opinion about your health, including an illness, disability or injury, or a health service that has been or will be provided to you; and/or personal information collected to provide a health service (“Health Information”).
2. How do we collect and use personal information?
We collect Personal Information where reasonably necessary for the proper function of the Website and other relevant platforms. The ways in which we may collection personal information include:
To enable you to access and use our Platform, associated applications and social media.
Maintaining your user account on the Platform and associated applications and platforms.
To contact and communicate with you, record keeping, administrative, invoicing and billing purposes.
For marketing analytics and research, advertising to send you promotional information regarding our products via email or SMS, business development, including to operate and improve our website, associated applications and associated social media.
To comply with our legal obligations and resolve any disputes that we may have.
When you access the Website using the internet;
From third party payment services when details of your transactions on the Website are provided to us.
When we receive enquiries or correspondence via the Website, email or social media platforms.
We may collect, hold, use and disclose personal information for the following purposes:
We will not sell or license any Personal Information to any third parties. In addition, the Privacy Act caters for particular situations called “Permitted General Situations” where Personal Information may be disclosed outside of the purposes listed above, such as to lessen or prevent a serious threat to public health or safety, or to assist in locating missing people. Other laws, or a court, might also legally compel us to disclose Personal Information.
3. How do we store personal information?
At biofueled.com.au, we prioritise the security and confidentiality of your data. Your personal information is stored securely using industry-standard encryption protocols to safeguard against unauthorised access or disclosure. We employ robust data storage measures to ensure the integrity and privacy of your information, adhering to strict data protection regulations. Rest assured that your data is handled with the utmost care and diligence to maintain its confidentiality and security
Highly confidential data, known as sensitive information, receives enhanced protection under the Australian Privacy Principles. This includes details pertaining to your ethnicity, beliefs, health, or other private matters. We uphold strict guidelines and will only gather such information with your explicit consent.
With your consent, sensitive data will be utilised solely for purposes directly linked to its initial collection, such as creating tailored meal plans and personalised nutrition guidance for you. In specific circumstances mandated by law, sensitive information may be disclosed or utilized.
4. Your rights and controlling personal information.
Your privacy is of utmost importance to us at Biofueled. By entrusting us with your personal information, you are consenting to its collection, storage, and utilisation in accordance with our Privacy Policy. For individuals under 16 years old, it is mandatory to have parental or legal guardian consent before accessing our platform and providing personal details.
We respect your right to choose whether to disclose personal information. However, please note that opting out may impact your experience on our platform and the services offered through it.
When we receive personal information from third parties, rest assured that we handle it with the same level of care outlined in our Privacy Policy. If you are providing personal information about someone else, ensure you have their explicit consent.
At Biofueled, we offer you the option of anonymity or using a pseudonym whenever feasible during your interactions with us.
If you wish to unsubscribe from our email communications or marketing materials, please reach out to us using the contact details provided or utilise the opt-out features available in our communications.
You have the right to object to the processing of your personal data based on our legitimate interests. In such cases, we will provide valid reasons for processing your information that supersede your objections.
Residents of the European Union may request access to their personal information held by us, request erasure of data, or ask for data portability to a third party.
Should you believe that any information we hold about you is inaccurate or outdated, please contact us promptly for corrections. We are committed to rectifying any inaccuracies promptly.
If you have any complaints or concerns, please contact us directly with full details. We will thoroughly investigate and respond in writing with the outcomes and steps taken to address your complaint. You also have the option to escalate complaints to the Office of the Australian Information Commissioner or relevant authorities in your country.
5. Cookies and analytics
What Are Cookies:
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
How We Use Cookies:
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies:
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator.
The Cookies We Set:
Account related cookies: If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Surveys related cookies: From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms related cookies: When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies: In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies:
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
6. Amendments
On our website, we reserve the right to modify our Privacy Policy at any time at our discretion. If any changes are made, we will inform you by reaching out through the contact information you have shared with us. The updated Privacy Policy becomes effective upon notification of the alteration.
For any questions or notices, please contact our Privacy Officer at:
info.biofueled@gmail.com
